Dear Member,

We will be introducing some improvements to your Online Banking experience over the coming weeks. These changes are in preparation for compliance with European banking regulations which come into force on the 14th of September 2019. These regulations bring additional safety and security to your online banking. These changes are being introduced in order to protect you from increased online fraud. This additional security is known as Strong Customer Authentication (SCA) and will be introduced in both our browser-based services and Mobile App.

 

MOBILE APP

There will be a new version of the Mobile App to cater for these changes and you may be prompted to update your app

 MOBILE PHONE NUMBER

It is imperative that the mobile phone number that we have registered for your account is correct. To view the number registered to you, click the Personal Settings option in Online Banking. If any details are incorrect please contact the Credit Union.

STRONG CUSTOMER AUTHENTICATION (SCA)

The following actions will require SCA from 14th September 2019 however some may be introduced earlier:

Logging in to your Online Banking
Setting up new payees
Viewing transactions older than 90 days
View e-Statements
View Documents older than 90 days

HOW WILL MY EXPERIENCE CHANGE?

As part of these improved security measures you will logon as normal but you may be required to provide additional authentication via your phone.

SECURITY ADVICE

When we communicate with you we will never ask you for your card number or PIN and we will never advise you to transfer money out of your account. Should you encounter any of the above requests you should report it to us immediately.

Should you have any further queries, please do not hesitate  to contact us at 01 6427900.

 

Kind regards,

Operations @ e-Services & Communications Credit Union